Openclose.agi: Difference between revisions

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The AGI script will information the caller if the office is:
The AGI script will check on the status of the day as a call enters the system for reception. The caller is then passed to announcements or scripts based on the dialplan of asterisk and the results of the script.
:open
{|
:closed
|=================
:public holiday
|========================================
|-
|Status
|Description
|-
|=================
|========================================
|-
|open
|Office is Open
|-
|closed
|Office is Closed
|-
|holiday
|Public Holiday Announcement
|-
|special
|Specialised Announcement
|-
|stock
|Office is Closed due to Stock Take
|-
|christmas
|The office is closed over the Christmas break
|}


If the office is open the the recption phone will ring.<br>
If the office is closed it will information the caller office is open between what hours and go to message bank.<br>
If it is a public holiday user will be information office is closed because of a public holiday and go to message bank.<br>


'''/var/lib/asterisk/agi-bin/openclose.agi'''
'''/var/lib/asterisk/agi-bin/openclose.agi'''
Line 14: Line 36:
# Done by Alex Lopez (alex.lopez (at) O p s y s (dot) com)
# Done by Alex Lopez (alex.lopez (at) O p s y s (dot) com)
# You may need to change the if/than logic depending on OS and Shell implementation.
# You may need to change the if/than logic depending on OS and Shell implementation.
#
# Modified by David Klaverstyn to have addational events: special, christmas, stock
# A WEB page is avaiable so users can add/edit/delete entries.
# Contact me for information on the how to obtain the WEB pages.
#
#
TODAY=`date +%d%m%y`
TODAY=`date +%d%m%y`
Line 45: Line 71:
   251209 ) STATUS=holiday;; # Christmas Day
   251209 ) STATUS=holiday;; # Christmas Day
   010110 ) STATUS=holiday;; # New Years Day
   010110 ) STATUS=holiday;; # New Years Day
  241011 ) STATUS=special;; # Office Closed due to an Emergency
  041111 ) STATUS=stock;;  # Closed for Stock Take
esac
esac
#
#
if  test "$STATUS" != "holiday" -a \
 
    "$DAY" != "Sat" -a \
if  test "$DAY" == "Sat" -o \
    "$DAY" != "Sun" -a \
        "$DAY" == "Sun"
    "$TIMENOW" -gt "$OPEN" -a \
then
    "$TIMENOW" -lt "$CLOSE"
    STATUS=closed
fi
 
 
# Place open days here that ignore Saturday or Sunday
case "$TODAY" in
  221011 ) STATUS=testme;;  # Just Testing
  231011 ) STATUS=special;; # Open Sunday
esac
 
if  test "$TIMENOW" -lt "$OPEN" -o \
        "$TIMENOW" -gt "$CLOSE"
then
then
   STATUS=open
   STATUS=closed
fi
fi
#
#
#
#
Line 62: Line 102:
</pre>
</pre>


Dialplan Configuration.
<pre>
<pre>
[reception]
[reception]
exten => s,1,Set(TIMEOUT(digit)=2)
exten => s,n,AGI(openclose.agi)
exten => s,n,Set(TIMEOUT(response)=3)
exten => s,n,Goto(${result},1)
exten => s,n,AGI(openclose.agi) ; check whether the office is open/closed/holiday by running external script
exten => s,n,GotoIf($[${STATUS} = open]?open:checkholiday)
 
exten => s,n(checkholiday),Ringing ; run if not open
exten => s,n,Wait(2)
exten => s,n,Answer
exten => s,n,Wait(1)
exten => s,n,Background(thankyou) ; Welcome Message
exten => s,n,GotoIf($[${STATUS} = holiday]?holiday:closed) ; check if office is closed/holiday
exten => s,n,Hangup
 
exten => s,n(holiday),Background(public-holiday) ; run if office is on holiday
exten => s,n,Goto(end)


exten => s,n(closed),Background(office-closed) ; run if office is closed
exten => open,1,Dial(${RECEPTION},20,t)
exten => s,n,Goto(end)
exten => open,n,Background(busy)
exten => open,n,Background(reception-busy)
exten => open,n,Background(directory-or-message)
exten => open,n,Waitexten


exten => s,n(open),Dial(${RECEPTION},20,t) ; run if office is open, ring reception and kitchen only.
exten => holiday,1,Background(thankyou)
exten => s,n(CheckMessage),Background(busy)
exten => holiday,n,Background(public-holiday)
exten => s,n,Background(intergraph/reception-busy)
exten => holiday,n,Goto(t,1)


exten => s,n(end),Background(directory-or-message) ; ask user if they want to query directory
exten => closed,1,Background(thankyou)
exten => s,n,Waitexten
exten => closed,n,Background(office-closed)
exten => closed,n,Goto(t,1)


exten => 1,1,Directory(default|internal) ; voicemail.conf context | context to pass numbers to (4 digit ext numbers)
exten => 1,1,Directory(default,internal)  


exten => i,1,Playback(invalid)
exten => i,1,Playback(invalid)
exten => i,n,Goto(s,end)
exten => i,n,Goto(open,4)


exten => t,1,Voicemail(u1201@default)
exten => t,1,Voicemail(1201@default,u)
exten => t,n,HangUp
exten => t,n,HangUp
</pre>
</pre>


[[Category : Asterisk]]
[[Category : Asterisk]]

Revision as of 13:54, 24 October 2011

The AGI script will check on the status of the day as a call enters the system for reception. The caller is then passed to announcements or scripts based on the dialplan of asterisk and the results of the script.

================= ========================================
Status Description
================= ========================================
open Office is Open
closed Office is Closed
holiday Public Holiday Announcement
special Specialised Announcement
stock Office is Closed due to Stock Take
christmas The office is closed over the Christmas break


/var/lib/asterisk/agi-bin/openclose.agi 

#!/bin/sh
#
# Done by Alex Lopez (alex.lopez (at) O p s y s (dot) com)
# You may need to change the if/than logic depending on OS and Shell implementation.
#
# Modified by David Klaverstyn to have addational events: special, christmas, stock
# A WEB page is avaiable so users can add/edit/delete entries.
# Contact me for information on the how to obtain the WEB pages.
#
TODAY=`date +%d%m%y`
#
DAY=`date +%a`
HOUR=`date +%H`
MINUTE=`date +%M`
TIMENOW=$HOUR$MINUTE
#
OPEN=0900
CLOSE=1700
#
#
STATUS=closed
#
case "$TODAY" in
  250408 ) STATUS=holiday;; # Anzac Day
  050508 ) STATUS=holiday;; # Labour Day
  090608 ) STATUS=holiday;; # Queens Birthday
  130808 ) STATUS=holiday;; # Show Day
  251208 ) STATUS=holiday;; # Christmas Day
  261208 ) STATUS=holiday;; # Boxing Day
  010109 ) STATUS=holiday;; # New Years Day
  260109 ) STATUS=holiday;; # Australia Day
  100409 ) STATUS=holiday;; # Good Friday
  130409 ) STATUS=holiday;; # Easter Monday
  250409 ) STATUS=holiday;; # Anzac Day
  040509 ) STATUS=holiday;; # Labour Day
  080609 ) STATUS=holiday;; # Queens Birthday
  120809 ) STATUS=holiday;; # Show Day
  251209 ) STATUS=holiday;; # Christmas Day
  010110 ) STATUS=holiday;; # New Years Day
  241011 ) STATUS=special;; # Office Closed due to an Emergency
  041111 ) STATUS=stock;;   # Closed for Stock Take
esac
#

if  test "$DAY" == "Sat" -o \
         "$DAY" == "Sun"
then
     STATUS=closed
fi


# Place open days here that ignore Saturday or Sunday
case "$TODAY" in
  221011 ) STATUS=testme;;  # Just Testing
  231011 ) STATUS=special;; # Open Sunday
esac

if  test "$TIMENOW" -lt "$OPEN" -o \
         "$TIMENOW" -gt "$CLOSE"
then
  STATUS=closed
fi

#
#
echo "SET VARIABLE status $STATUS"
echo "SET VARIABLE open $OPEN"
echo "SET VARIABLE close $CLOSE"

Dialplan Configuration. 

[reception]
exten => s,n,AGI(openclose.agi)
exten => s,n,Goto(${result},1)

exten => open,1,Dial(${RECEPTION},20,t)
exten => open,n,Background(busy)
exten => open,n,Background(reception-busy)
exten => open,n,Background(directory-or-message)
exten => open,n,Waitexten

exten => holiday,1,Background(thankyou)
exten => holiday,n,Background(public-holiday)
exten => holiday,n,Goto(t,1)

exten => closed,1,Background(thankyou)
exten => closed,n,Background(office-closed)
exten => closed,n,Goto(t,1)

exten => 1,1,Directory(default,internal) 

exten => i,1,Playback(invalid)
exten => i,n,Goto(open,4)

exten => t,1,Voicemail(1201@default,u)
exten => t,n,HangUp
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