Digium Support

If asking for support from Digium it is best to supply as much information as possible.

autosupport

There is an application called autosupport which gathers information from Asterisk and the operating system to assist Digium if diagnosing any problems.

wget http://svn.asterisk.org/svn/asterisk/trunk/contrib/scripts/autosupport -O /usr/sbin/autosupport 
chmod +x /usr/sbin/autosupport 
autosupport <case number>

In your home folder you will see a .tar.gz file staring with the case number that you have specified. this can be sent to Digium with your case details.

redirect console to file

Start Asterisk with the following

asterisk -gnrT | tee /tmp/<case number>-YYYYMMDD_cli-capture.txt

When in Asterisk set verbosity on 10 and debug to 10

core set verbose 10
core set debug 10
sip set debug on

Simulate the problem and then send the logs to Digium attached to your case.