Flash Operator Panel

What is FOP?

Flash Operator Panel is a switchboard type application for the Asterisk PBX. It runs on a web browser with the flash plugin. It is able to display information about your PBX activity in real time. The layout is configurable (button sizes and colors, icons, etc). You can have more than 100 buttons active per screen. It also supports contexts: you can have one server running and many different client displays (for hosted PBX, different departments, etc). It can integrate with CRM software, by poping up a web page (and passing the CLID) when a specified button is ringing.

You can see at a glance

• What extensions are busy, ringing or available
• Who is talking and to whom (clid, context, priority)
• SIP and IAX registration status and reachability
• Meetme room status (number of participants)
• Queue status (number of users waiting)
• Message Waiting Indicator and count
• Parked channels
• Logged in Agents

You can perform these actions

• Hang-up a channel
• Transfer a call leg via drag&drop
• Originate calls via drag&drop
• Barge in on a call using drag&drop
• Set the caller id when transferring or originating a call
• Automatically pop up web page with customer details
• Click-to-Dial from a web page
• Mute/Unmute meetme participants

It has two parts: a server writen in PERL, and the flash client. It was tested and its known to work under Windows, Mac and Linux browsers.

Installation

Download and extract the package

cd /opt
wget http://www.asternic.org/files/op_panel-snapshot.tar.gz
tar zxvf op_panel-snapshot.tar.gz
rm -f op_panel-snapshot.tar.gz
cd op_panel-snapshot
mkdir /var/www/html/panel
cp flash/* /var/www/html/panel

Allowing Access to Asterisk

Edit the file /etc/asterisk/manager.conf
In the [general] section make sure

enable=yes

Next you need to create a username and password that FOP will use to access Asterisk. In the example below change username and password to your preferred username and password.
Edit the file /etc/asterisk/manager.conf

[username]
secret = password
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user

Configuring Access to Asterisk

Edit the file /usr/src/op_panel-0.30/op_server.cfg and enter the appropriate detials

manager_host=127.0.0.1
manager_port=5038
manager_user=username
manager_secret=password

Setting the FOP Button Sizes

The default button layout is appropriate for about 15 buttons. If you have more than 15 buttons the below configuration is a good starting point.
/usr/src/op_panel-0.30/op_style.cfg

[general]
; Fade out buttons for state
dimm_noregister_by=20
dimm_lagged_by=60

; Fade mwi when no mail is waiting
nomail_alpha=3

; If enabled, the phone will shake/ring
enable_animation=1

; Pixels to use on the ringing animtion
shake_pixels=2

; Show borders around text labels, useful for debugin style
show_borders=0

; If set, the label backdround will change to the led state color
enable_label_background=0

; set to 1 for encrypting server to client communications
enable_crypto=0

; use the font embeded in the flash movie instead of system fonts
use_embed_fonts=1

; colors for led states
ledcolor_ready=0x00A000
ledcolor_busy=0xA01020
ledcolor_agent=0xD0d020
ledcolor_paused=0x000000

; Settings for the button (rectangle)
btn_width=245
btn_height=40
btn_padding=4
btn_line_width=2
btn_line_color=0x000000
btn_fadecolor_1=ccccff
btn_fadecolor_2=ffffff
btn_round_border=8
btn_highlight_color=ff0000

; Settings affecting the button label
label_font_size=14
label_font_family=Verdana  ; only valid when use_embed_fonts is disabled
label_font_color=000000
label_shadow_color=dddddd
label_margin_top=18
label_margin_left=38
label_shadow=1
label_extent_x=10  ; If the label does not fit horizontally, increase this number
label_extent_y=0


; Settings affecting the button clid
clid_font_color=00dd00
clid_font_size=13
clid_centered=1
clid_font_family=Verdana
clid_margin_top=0
clid_margin_left=25

; Settings for the timer
timer_font_color=4000ff
timer_font_size=13
timer_font_family=Courier
timer_margin_top=22
timer_margin_left=184

; Settings for the oval led
led_scale=90
led_margin_top=20
led_margin_left=18

; Settings for the arrow
arrow_scale=70
arrow_margin_top=10
arrow_margin_left=10

; Settings for MWI Icon
mail_margin_left=-23
mail_margin_top=13
mail_scale=9

; Settings for icons
icon1_margin_top=15
icon1_margin_left=-25
icon1_scale=9

icon2_margin_top=13
icon2_margin_left=-27
icon2_scale=9

icon3_margin_top=15
icon3_margin_left=-25
icon3_scale=8

icon4_margin_top=33
icon4_margin_left=-34
icon4_scale=16

icon5_margin_top=15
icon5_margin_left=-25
icon5_scale=8

icon6_margin_top=32
icon6_margin_left=-33
icon6_scale=16

; Settings for Status Bar at the top
show_security_code=1
show_clid_info=0
show_btn_help=3
show_btn_debug=0
show_btn_reload=2
show_status=4

;[sip]
; You can have different styles per panel context
; You need to copy all the variables, they will not be
; inherited. If you fail to include an option the flash
; client migth hang. So, copy the complete [general] 
; section an change the header to the panel context name.
; Then adjust the parameters to your liking.

Configuring FOP Buttons

The last item you need to do is to say what buttons you want diaplyed.
edit the file /usr/src/op_panel-0.30/op_buttons.cfg
Example

[SIP/2001]
Position=2
Label="2001 Billy Bob"
Extension=2001
Context=internal
Icon=2
VoiceMailExt=3001@internal
GroupCount=1

[Zap/1]
Position=n
Label="Channel 1"
Extension=-1
Icon=2

[Zap/2]
Position=n
Label="Channel 2"
Extension=-1
Icon=2

[PARK/701]
Position=38
Icon=3
Extension=700
Label="Park 701"

[PARK/702]
Position=n
Icon=3
Extension=700
Label="Park 702"

[IAX2/priv]
Position=43-45
Label="DUNDi inbound"
Extension=-1
Icon=1

[_IAX2/192.168.*]
Position=46-48
Label="DUNDi outbound"
Extension=-1
Icon=1

Linux WEB Services

Make sure that your WEB service is set to start on system boot.

chkconfig --levels 2345 httpd on

Automatic Starting of FOP on Boot

Lastly edit /etc/rc.d/rc.local so the Operator Panel starts at system boot.
Add the following line.

/usr/src/op_panel-0.30/op_server.pl -d

Product Documentation

The full installation manual is avaiable from http://www.asternic.org/documentation.html